Returns Policy

Main Street Technologies will do everything possible to quickly resolve any problems you have with your order. However, the manufacturers of the products we sell have very strict return policies, which must be followed when determining whether a request for return can be approved. Please read and follow this policy carefully.

Important Instructions About Every Order You Receive

When you receive your order, check the description on the outside of the manufacturer’s packaging before you open it to verify that you have received exactly what you ordered and need. It is always easier to return an item that is not opened.
Missing, damaged or wrong items must be reported within 5 days of order receipt. If you have a problem with an order, do not open the manufacturer’s packaging, and contact us immediately.
Always keep the manufacturer’s packaging until you have installed the item you purchased and are sure it is working properly. You must always have the manufacturer’s packaging to return an item.

Returns and Exchanges

To return or exchange an item, you must contact us or request a return within 25 days of the sale invoice date. Failure to do so could result in your return request being denied by the manufacturer.

Once we have received your return request, we will determine whether a return or an exchange can be approved, based on the information you have provided and the manufacturer’s return policy.

Defective Items

If an item is defective within 30 days of the sale invoice date, please contact us for assistance. We will determine whether technical support is needed or if the item should be replaced.

If an item is found to be defective after 30 days of the sale invoice date, please contact us for assistance. We will assist you to the best of our ability. If we are unable to resolve your problem, we will refer you to the product manufacturer for technical or warranty support. You will find contact information for most manufacturers in our Support Directory, or you may contact us for assistance.

Public-Sector Eligibility

All eligible education, healthcare, government and non-profit customers must be located or reside in the United States of America. Public-sector discount eligibility requirements may vary by manufacturer; therefore, the following requirements are a general overview but may not be applicable in all cases. Main Street Technologies shall, at its sole discretion, resolve any issues relating to the eligibility of customers to purchase products at public-sector discounts.

All products purchased by eligible public-sector customers must be for internal, administrative, academic, research or instructional use and may not be resold.