Main Street Technologies will do everything possible to quickly resolve any problems you have with your order. However, the manufacturers of the products we sell have very strict return policies, which must be followed when determining whether a request for return can be approved. Please read and follow this policy carefully.
When you receive your order, check the description on the outside of the manufacturer's packaging before you open it to verify you have received exactly what you ordered, and also what you need. It is always easier to return an item that is not opened. If you have a problem with an order, please contact us immediately at 800-900-3911, and do not open or discard the manufacturer's packaging. Missing or wrong items received must be reported within 3 days of order receipt. Any Damage Claims must be reported within 48 hours of delivery. If product arrives damaged or the packaging is not in good condition, please refuse shipment to the delivery driver. You must keep a signed copy of the delivery receipt showing refusal due to the product being damaged or damaged packaging. Always keep all manufacturer's packaging until you have installed the item you purchased and you are sure it is working properly. You must always have the manufacturer's packaging to return any item.
To return or exchange an item, you must contact us or request a return within 20 days of the sale invoice date. Failure to do so could result in your return request being denied by the manufacturer. Once we have received your return request, we will determine whether a return or an exchange can be approved, based on the information you have provided and the manufacturer's return policy.
If an item is defective within 30 days of the sale invoice date, please contact us for assistance. We will determine whether technical support is needed or if the item should be replaced. If an item is found to be defective after 30 days of the sale invoice date, please contact us for assistance. We will assist you to the best of our ability. If we are unable to resolve your problem, we will refer you to the product manufacturer for technical or warranty support. You may contact us for assistance.